For all Products ordered from an&angel web store you have a right of return and refund during a period of fourteen (14) days from delivery date (so called “withdrawal period”). In case you want to return a Product during such withdrawal period, please contact our Customer Service by email at firstname.lastname@example.org clearly indicating that you wish to withdraw from the contract. Please also indicate your name and the products you wish to return, as well as the order number and date. If you have any questions you can contact our Customer Service by phone at +371 27 726 955 (local phone rates apply). Note that all withdrawal requests must be sent to us in writing either by email at email@example.com and must contain the information listed above necessary for processing your request.
Once we have received your notice of cancellation, we will proceed with the refund of the price and delivery cost paid for the returned Products, which you shall receive within fourteen (14) days from your notice of cancellation. You must return the products to us at our cost without undue delay (see return and refund process below). Note that prior to sending us any Products, you will need a return code given to you by our Customer Service to be added in your package.
If the Product(s) delivered to you were damaged in transportation, otherwise defective or are not the items you ordered, please contact our Customer Service by phone at +371 27 726 955 or by email at firstname.lastname@example.org. When the Products have been damaged in transportation, are otherwise defective or are not the items you ordered, our Customer Service will arrange for the replacement or refund of such Product(s). In case of replacement the original items will be replaced by identical new ones which shall be shipped to the same delivery address as the original ones. Replacements are only possible if we have the items in stock, in other cases you will receive a refund. Note that original delivery costs will be refunded provided you return to us the whole shipment. In other cases refund will only be made if required by the respective applicable law.
We recommend that you carefully retain the order confirmation email received at the time of the order, as this document also serves as a certificate of the purchase date.
Other conditions or terms concerning the transaction that might be based on statutory rights or laws applicable in the country or state where you purchased the ordered items (including without limitation any implied condition as to quality, fitness for purpose, reasonable care and skill) are hereby excluded to the maximum extent permitted by law.
Our Customer Service will give you instructions for returns of Products purchased from the anangel.glass web store and will arrange for the return pick up from the address where the order was originally delivered. You are required to prepare the Products for pick up in the original packaging and condition they were delivered to you. All labels that need to be attached to the packaging will be brought by our delivery partner when picking up your return package. Note that if returned Products are not returned in original shape and packaging or not packed carefully according to given instructions, we may refuse a replacement or withhold part of the refund.
Costs of the return dispatch will be paid by us unless otherwise stated in these Terms.
Angel Glass Design SIA will confirm to you by email when your replacement order has been shipped or when your refund has been made, as applicable. All refunds will be made by crediting the payment card originally used for the original purchase.
Please note that Angel Glass Design SIA will only process returns, replacements and refunds for Products purchased at the an&angel web store. If you purchased Angel Glass Design SIA products from some other distribution channel, please follow the applicable seller’s return policy.